If your report doesn't feel meaningfully personalized to your birth chart, contact us within 7 days of delivery for a full refund — and you keep the report.
We'd rather you feel genuinely seen than keep your money. So our guarantee is simple: if your report doesn't feel meaningfully personalized to your birth chart, contact us within 7 days of delivery and we'll refund you in full — and you keep the report.
The 7-day window
The 7-day period begins when your report is delivered. As long as you reach out within those 7 days, you're covered. We may ask only for the information needed to verify your order — nothing more.
How to request a refund
Email info@astrowise.online from (or with) the email address you ordered with, and include your order reference if you have it. That's all we need to verify and process your refund.
When and how you're refunded
- We process refunds to your original payment method.
- Refunds are typically issued within a few business days of your request.
- You're welcome to keep the report you received — we won't ask for it back.
One small ask
If something felt off, a quick line about what didn't land helps us improve — but it's completely optional, and it never affects your refund. We won't ask you to write an essay or prove anything beyond verifying your order.
A note on what the reports are
Our reports are interpretive and for self-insight and reflection — predictions and timing windows are not guaranteed to occur. This guarantee is about whether the report feels genuinely personalized to your chart. It works alongside our Terms of Service and does not limit any rights you may have under applicable consumer law.
Questions
Anything at all, reach us at info@astrowise.online.